Careers at Relax!
At Relax! Massage Therapy and Skin Care, we have created a unique environment for our clients and our team. Our spa is a mindful oasis that serves as a healing center for Wilmington.
It is our goal to attract and retain the very best therapists and support staff in the city. Our team is growing along with our success and reputation as Wilmington’s top healing center. We are seeking warm and welcoming individuals who can maintain a guest-centric approach in an award winning spa. This is an exciting opportunity for a detail-oriented and service-driven team player who strives to create serenity and healing for all of our guests.
Our Mission is to touch 1,000,000 lives for good over the next ten years. Ask us about how we will accomplish this in your interview!
Our warm and nurturing culture is a point of pride for all of our teammates. Everyone here carries themselves with an open heart and we all work to make each other as comfortable as possible.
Grow Your Book of Business
As one of Wilmington’s top massage therapy and skincare providers, we have a very steady stream of high demand for our services. New therapists are welcomed with lots of perks, but we take pride in how quickly we can fill your calendar and help you to build your own reputation as an exceptional provider.
Bring Your Own Style!
We do not offer cookie cutter massages at Relax! We want you to bring your own unique style. Not sure what your style is yet? We can help you find yours and then help you to market it. Our only request (besides the fact that you must give a fabulous massage) is you are available to work 15 + hands on hours a week, including Saturdays and/or Sundays, and some evenings.
Our Core Values:
INTEGRITY – Make all your decisions with integrity and connect with direct, authentic communication.
RESPECT – Treat guests, teammates, and above all – yourself – with respect.
LOVE – Base your actions on love.
PRESENCE – Stay grounded and present to better serve.
POSITIVITY – Always live to see the good in every situation and opportunity.
TEAMWORK – All for one and one for all – once you’re in, you are a member of our community.
We are not a Franchise!
At a time in Wilmington’s evolution when franchises are dotting our landscape and diluting the soul of the town, Relax! remains a proudly independent, family run business. Working with us allows you the freedom to bring your own beautiful color to our family and adapt your style as time goes on. Where the franchise spas will box you into conformity, we want you to join us and flourish.
Franchise vs. Independent:
Rigid schedules with minimum hours
Flexible schedules and work/life balance
Low hourly pay
% of billings plus tips and commissions
Quotas on repeat business
Bonuses for repeat business
Strict therapy guidelines
Freedom to adapt and grow
Warm, family vibe and elegant decor
Finite earning potential
Multiple revenue streams, career coaching
Why Does Our Team Love Working for Relax Massage Therapy?
Lindsay, Spa Manager
“I absolutely love working at Relax! Massage Therapy and Skin Care. The heartbeat of this love has to do with the people that I work with, as they each are wildly authentic, empathetic, compassionate and passionate about what they do. The support and care within the team is tangible and inspires us to offer next level services and experiences for our clients. The leadership team includes massage therapists so they “get it”.
As a bodyworker, massage is dear to my heart and I am in love with being a part of a business that celebrates and emphasizes the profound impact that massage and skincare can have on one’s life.”
Stephanie, Massage Therapist
“Along with what everyone else has already said, I love the ability to truly be myself as a therapist and bring whatever modalities/passions I want into the office, and feel totally supported in doing so. Some businesses try to box you in to fit their “mold”, but this company thrives on individuality and freedom. Self-motivation and accountability are key in succeeding in this business, but for me personally, that same accountability gives me so much job security and confidence in myself and how much I’ve grown since joining this team 4 years ago.”
Heidi, Massage Therapist
“I love working at Relax! for multiple reasons! I started working here 5 years ago as soon as I made a huge lifestyle change of moving from NY to Wilmington. Gretchen welcomed me with open arms and made me feel comfortable right away. In the past 5 years at Relax! I have grown so much as a person and a massage therapist thanks to Gretchen’s business coaching and teamwork. Our team is more like a big family based on support, positivity, motivation and dedication to help build ourselves, the business and the lives we touch being massage therapists.”
Gigi, Massage Therapist
“I really enjoy working at Relax! My clients are extremely nice and caring. The support and caring from management is comforting and friendly, and I enjoy the rooms I’m in. Very spacious and inviting. The therapists I work with are nice as well and I always feel welcome and happy to come to work.”
Anjel, Massage Therapist
“Come to Relax! Massage Therapy and Skincare! We have an amazing team that is a cohesive unit of great therapists. There is no one who is aggressively competitive or excludes others mean heartedly. Because we are all contractors we have the freedom to manipulate our schedule. We have a management team that is completely supportive. Come join us ! You wont regret it!”
Jodi, Massage Therapist
“Why do I love working at Relax!? — It’s My Home Away From Home! As a Wilmington transplant it took me a while to find my “Tribe of People”; where I felt safe and comfortable to be myself while also practicing what I’m passionate about while helping others feel their best! When I joined the Relax team, I hit the Jackpot!
Everything about it is welcoming. The Atmosphere. The Staff. The Other Massage Therapists. Even the Clients! Literally everyone is Friendly, Welcoming, and very willing to help. I love working with a team who works together.
I appreciate the flexibility of scheduling. As a mom of two young kids that is very important to me. It’s nice to work for a business/owner who treats their team equally, respects your time and work, and where the pay is beyond fair! So, it is safe to say, after years of being on the Relax! team I’m super grateful to be here!”
Bella, Massage Esthetician
“Hello my name is Isabella, I am an esthetician here at Relax! Massage Therapy and Skin Care. I absolutely love working here, it’s such a wonderful work place filled with some amazing healers! Everyone is so kind and easy to work with …we all work as a team and are able to collaborate together. Every therapist has their own unique style that I’ve been able to learn from and I am so grateful to be able to work with them. In my time of working at Relax! I have also gained some amazing clients. I love being able to be a part of their skin journey and being able to make progress together on their skin care goals! Relax! has been such a great place to work and grow as an esthetician.
We also have an amazing management team that makes sure we are taken care of and a lovely front desk team! I am very honored to be able to work in such a unique, healing place!”
Lian, Massage Therapist
“My name is Lian and I have 11 years massage experience. I recently moved here from Dallas Tx and love the area. I love my work at Relax! We have very neat treatment rooms, each room is a different style. We have nice clients from everywhere who also bring their families and friends to enjoy our professional massages.
We have a very kind and caring boss, Dr. Gretchen, she is an Acupuncture Dr, and also owns the Spa. We have great team leaders, Lindsay and Jennifer and it feels we are a big family. I love my workmates, how we work together, help each other and work hard. If you work for Relax, you don’t need to worry about work time. It is very flexible, easy and convenient for your life. I am enjoying my work and love working at Relax!”
Working With Us
Work as a Contractor!
In addition to the benefits of working at a successful, independent establishment, all therapists at Relax! are independent contractors which affords you a lot of benefits:
- Contractors make their own schedules – fill your books or set weekly limits
- Contractors are paid a generous percentage of total billings (40% to start) plus tips and commissions
- Overhead is covered! Rent, advertising, administration, equipment, linens, oils/back bar, and everything in between is taken care of for you
- You pay taxes on your earnings, but contractors enjoy lots of deductions and credits to come out far ahead of salaried employees
- Bonuses for repeat business, upsells, commissions, tips, are all paid out biweekly via direct deposit as part of your standard invoice
How We Support You
From helping you set up as a contractor to filling your books with all the work you can take on, our owners and administrative team will work with you step by step as you get up and running! Our crack team of managers will get you oriented and help you find success quickly. Support includes:
- Scheduling optimization – identify the best hours to work with the time you’re prepared to give
- Therapy reviews and recommendations for success
- Contractor setup forms – complete walkthrough
- Tax planning support
- License and insurance guidance
- Invoicing steps (template provided)
- Direct deposit for invoice payments
- Systems training for scheduling, SOAP notes, upsells
- Business coaching (optional training to maximize income and growth)
- Immaculate facilities and exceptional support staff
- Friendship and social/emotional support as a member of our family
Ready to Get Started?
Are you ready to connect about joining our team? Please send an email to email@example.com. If you have a resume, please include it.
We will follow up with two meeting requests:
1) A 10-15 minute call with a manager to go through some basic questions about your schedule, experience, and culture fit.
2) A deeper dive with a larger group to talk about our team, our processes and how you will find success here at Relax!
We look forward to speaking with you!